Privacy policy
Privacy Policy
At Cureline Healthcare, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Cureline Healthcare collects, uses, stores, and shares information when you visit our website, place an order, contact us, or use our services.
Cureline Healthcare sells medical equipment, mobility products, orthopedic supports, respiratory devices, medical disposables, pillows, cushions, and home care supplies in Lebanon. Because some of our products may relate to health and personal care, we handle customer information carefully and only use it for legitimate business, order, delivery, payment, and customer support purposes.
Information We Collect
Cureline Healthcare may collect the following information when you use our website, place an order, contact us, or interact with our team:
- name
- phone number
- email address
- delivery address
- billing address when needed
- order details
- product preferences or product inquiries
- payment-related information
- communication history with our team
- information submitted through contact forms, WhatsApp, email, phone, or showroom communication
- technical information such as device type, browser type, IP address, pages visited, and website activity through cookies and analytics tools
Cureline Healthcare does not intentionally request sensitive medical records, diagnosis details, or private patient files through the website. If a customer voluntarily shares health-related information to ask for product guidance, we use that information only to help with the request and product recommendation.
How We Use Your Information
We use customer information to:
- process and confirm orders
- contact customers by phone, WhatsApp, email, or other communication methods
- deliver products to the correct address
- provide product advice and customer support
- answer questions about medical equipment, home care products, delivery, returns, warranty, and after-sales support
- process payments and confirm payment status
- manage returns, exchanges, refunds, and warranty cases
- improve our products, services, website, and customer experience
- prevent fraud, misuse, or unauthorized activity
- comply with legal, accounting, tax, business, and regulatory obligations
Website Platform, Cookies and Analytics
Cureline Healthcare’s website is powered by Shopify. Shopify and related website technologies may process certain customer, order, payment, checkout, technical, and website usage information to operate the online store, checkout, hosting, security, and ecommerce services.
Our website may also use cookies, Google Tag Manager, Google Analytics, advertising pixels, or similar technologies to understand website performance, improve customer experience, measure marketing results, and help us improve our online store.
These tools may collect technical information such as device type, browser type, IP address, pages visited, actions taken on the website, traffic source, and general website activity.
Customers can usually control or block cookies through their browser settings. However, disabling cookies may affect some website functions, including cart, checkout, login, and order experience.
Payment Information
Cureline Healthcare may offer payment methods such as cash on delivery, card on delivery, online card payment, and payment in showroom.
When customers pay by card or online payment, payment information is processed by payment providers, banking partners, or secure payment processors. Cureline Healthcare does not intentionally store full card numbers or full payment card security details on its own systems.
Payment providers and banking partners may process payment-related information according to their own security and privacy practices.
Delivery and Shipping Partners
To deliver orders, Cureline Healthcare may share the necessary delivery information with its internal delivery team or trusted third-party delivery partners.
This may include:
- customer name
- phone number
- delivery address
- order details needed for delivery
- delivery instructions when provided
For orders outside Beirut and nearby areas, Cureline Healthcare may use trusted shipping companies such as Aramex, Eagle, or other delivery partners depending on location, product size, and order type.
We only share the information needed to complete the delivery.
Service Providers and Third Parties
Cureline Healthcare does not sell customer personal information.
However, to operate our business and website, we may share limited necessary information with trusted service providers, including:
- Shopify and website technology providers
- payment processors and banking partners
- delivery and shipping companies
- IT, hosting, security, analytics, and website support providers
- marketing and advertising tools when used
- accountants, legal advisors, or professional service providers when necessary
- authorities or regulators when required by law
These third parties should only use the information for the service they provide to Cureline Healthcare or as required by law.
Marketing Communication
Cureline Healthcare may contact customers by WhatsApp, phone, SMS, email, or similar communication methods for order confirmation, delivery updates, customer support, product availability, warranty follow-up, or service-related communication.
If Cureline Healthcare sends marketing messages, customers may request to stop receiving promotional communication by contacting us.
Even if a customer opts out of marketing communication, Cureline Healthcare may still contact the customer for order, payment, delivery, warranty, return, refund, or service-related reasons.
Data Security
Cureline Healthcare takes reasonable steps to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
Our website and ecommerce operations rely on secure third-party platforms and service providers such as Shopify, payment processors, and other technology providers. However, no online system, website, payment method, or electronic storage method is 100% secure.
Customers should also protect their own account details, devices, and communication channels.
Data Retention
Cureline Healthcare keeps customer information only as long as needed for business, order, delivery, customer service, warranty, accounting, tax, legal, and operational purposes.
Some information may need to be kept for a longer period when required for invoices, accounting records, warranty claims, legal obligations, dispute resolution, or fraud prevention.
Customer Rights
Customers may contact Cureline Healthcare to request:
- access to personal information we hold about them
- correction of incorrect information
- deletion of certain personal information when legally and practically possible
- clarification about how their information is used
- stopping promotional communication
Some information may not be deleted immediately if Cureline Healthcare needs to keep it for legal, tax, accounting, order, warranty, fraud prevention, or dispute-related reasons.
Children’s Privacy
Cureline Healthcare does not knowingly collect personal information from children for online purchases without appropriate parent or guardian involvement.
If a parent or guardian believes that a child has provided personal information to Cureline Healthcare, they may contact us to review or remove the information when possible.
International Service Providers
Because Cureline Healthcare uses online platforms, payment providers, analytics tools, website technologies, and delivery or business service providers, some information may be processed or stored outside Lebanon.
By using our website or services, customers understand that their information may be processed by service providers located in Lebanon or other countries, depending on the platforms and services used to operate the website and business.
Changes to This Privacy Policy
Cureline Healthcare may update this Privacy Policy from time to time to reflect changes in our website, services, technology providers, delivery partners, payment methods, legal requirements, or business operations.
Updates will be posted on this page. Customers are encouraged to review this Privacy Policy periodically.
Contact Us
For privacy questions, customer information requests, or concerns about how Cureline Healthcare handles personal information, contact us:
Phone: +961 1 422 922
WhatsApp: +961 70 696 976
Email: sales@curelinehealthcare.com
This Privacy Policy is effective as of October 2026.