Shipping policy
Shipping Policy
At Cureline Healthcare, we aim to deliver medical equipment, home care products, mobility products, orthopedic supports, respiratory devices, medical disposables, and healthcare supplies across Lebanon as quickly and safely as possible.
Our team confirms orders during working hours and helps customers choose the right product when needed before delivery.
Delivery Areas
Cureline Healthcare delivers across Lebanon.
For clear service, deliveries are organized into three main categories:
Beirut and nearby areas
Same-day delivery is available for Beirut and surrounding areas, depending on order time, stock availability, product size, and delivery schedule.
Other areas across Lebanon
Orders outside Beirut and nearby areas are usually delivered within 48 working hours, depending on product availability, customer location, order confirmation, and the delivery company schedule.
Large or heavy products
Large products such as medical beds, recliners, oxygen concentrators, wheelchairs, and mattresses are delivered by Cureline Healthcare’s team whenever possible to ensure safer handling and better product support.
Delivery Hours
Deliveries are made during Cureline Healthcare working hours.
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed
We do not deliver after 3:00 PM on Saturday and we do not deliver on Sunday.
Delivery Fees
Cureline Healthcare offers delivery across Lebanon with the following conditions:
Orders above $75: Free delivery
Orders below $75: $5 delivery fee
There are no extra delivery charges for remote areas, stairs, no elevator, or difficult building access unless a special exceptional case is clearly discussed and confirmed with the customer before delivery.
Delivery Partners
Orders may be delivered by Cureline Healthcare’s team or by trusted third-party delivery partners depending on location, product size, and order type.
For areas outside Beirut and nearby surroundings, Cureline Healthcare may use shipping companies such as Aramex, Eagle, or other trusted delivery partners.
Large or sensitive products such as medical beds, recliners, oxygen concentrators, wheelchairs, and mattresses are usually handled by Cureline Healthcare’s team.
Order Confirmation
After placing an order, Cureline Healthcare contacts the customer during working hours by phone or WhatsApp to confirm:
- product availability
- delivery address
- payment method
- estimated delivery time
- product details when needed
If our team believes the customer may need advice before delivery, we may provide product guidance to help avoid choosing the wrong product.
If the customer does not answer the phone or WhatsApp, delivery will be delayed and rescheduled once the customer replies or confirms the order.
Buy It If Satisfied
Cureline Healthcare offers a customer-friendly Buy It If Satisfied approach.
When the product arrives, the customer may check the product before accepting the order. If the product does not match the customer’s need, expectation, or intended use, the customer may decline the order at delivery free of charge, as long as the product has not been used, damaged, or accepted.
This helps customers feel more confident when ordering medical equipment, mobility products, orthopedic supports, pillows, cushions, and home care supplies from Cureline Healthcare.
Product Availability
Delivery time depends on stock availability, product size, order confirmation, customer location, and delivery schedule.
If a product becomes unavailable after the order is placed, Cureline Healthcare will contact the customer and offer one of the following options:
- replacement product
- alternative recommendation
- waiting for restock
- refund if payment was already made
Installation and Setup
Installation is free when applicable for selected products.
Cureline Healthcare can provide free setup or installation support for:
- medical beds
- recliners
- CPAP machines
- BiPAP machines
- oxygen concentrators
Medical beds are assembled inside the customer’s home when delivered by Cureline Healthcare’s team.
For other products, installation or setup support may depend on the product type and delivery conditions.
Payment Methods
Cureline Healthcare accepts the following payment methods:
- cash on delivery
- card on delivery
- online card payment
- payment in showroom
No deposit is required before delivery unless a special case is clearly discussed and confirmed with the customer.
Returns
Products may be returned within 2 days of delivery only if they are eligible for return and meet all the following conditions:
- unused
- in original packaging
- complete with accessories and manuals
- not damaged
- eligible for return
- within the 2-day return period
Returned products must be in the same condition as received.
Non-Returnable Products
For hygiene and safety reasons, some products cannot be returned after delivery acceptance, especially if opened, used, or handled.
Non-returnable products include, but are not limited to:
- adult diapers
- underpads
- catheters
- urine bags
- bed pans
- urinals
- commode and toilet products
- sterile products
- gloves
- syringes
- needles
- wound care products
- masks
- personal-use pillows and cushions after opening
- any hygiene-sensitive medical or disposable product
If a product arrives damaged, defective, wrong, or not suitable at delivery, the customer must inform Cureline Healthcare immediately upon delivery.
Return Fees
For customer-change-of-mind returns:
Beirut and nearby areas: Free return pickup
Outside Beirut and nearby areas: $5 return fee
Return fees do not apply if the return is due to a Cureline Healthcare error, wrong product, or defective product confirmed at delivery.
Damaged, Wrong, or Defective Products at Delivery
Customers must check the product at delivery whenever possible.
If a product arrives damaged, defective, wrong, or different from what was ordered, the customer must inform Cureline Healthcare immediately at delivery and send photos or videos by WhatsApp when requested.
Cureline Healthcare will review the case and may offer replacement, correction, or refund depending on the situation.
Contact Information
For delivery questions, order confirmation, returns, or product support, contact Cureline Healthcare:
Phone: +961 1 422 922
WhatsApp: +961 70 696 976
Email: sales@curelinehealthcare.com