Shipping Policy

Delivery Zones and Lead Times

Beirut and Surrounding Areas

• Orders within Beirut and surrounding suburbs will be delivered by our dedicated in-house delivery team.
• Lead Time: 2 working days from the date of order confirmation.
• Deliveries are scheduled during our operating hours:
  • Monday to Friday: 9 AM - 6 PM
  • Saturday: 9 AM - 3 PM

Lebanon (Outside Beirut)

• Orders outside Beirut will be delivered via Aramex.
• Lead Time: 2 working days from the date of order confirmation.
• Customers will receive a tracking number via email or SMS once the package is dispatched.
• All terms and conditions of Aramex apply to these deliveries.

Large or Heavy Items (Over 50kg) with Installation Service

• Items over 50kg, requiring installation, will be delivered anywhere in Lebanon by our team.
• Lead Time: 2 working days from the date of order confirmation.
• Our team will coordinate directly with customers to schedule installation appointments.

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Delivery Fees

• Orders below $75: Delivery fee of $5 applies.
• Orders above $75: Free delivery.
• Sales Returns: A $5 return fee will be charged for any returned orders.

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Order Confirmation and Notification

• Upon placing an order, our service team will contact you within 1 working day to confirm the order details and provide an estimated delivery time.
• Customers will be notified via email or phone call of any delays or changes to the delivery schedule.

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Contacting Us

For any inquiries or order changes, customers can contact our customer service team:

• Phone: +961 (01) 47 33 90
• Email: info@cureline-lb.com
• Operating Hours:
  • Monday to Friday: 9 AM - 6 PM
  • Saturday: 9 AM - 3 PM (local time)

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Additional Terms and Conditions

• Delivery times are based on working days and do not include weekends or public holidays.
• Delivery schedules may be affected by unforeseen circumstances (e.g., adverse weather, road closures) beyond our control.
• Customers must ensure that the delivery address provided is accurate and accessible during our operating hours.
• Changes to delivery addresses must be requested before the order is dispatched by contacting our customer service team.
• Returns: If a customer requests a return, a $5 return fee will be applied.

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Disclaimer

We reserve the right to update or modify our shipping policy and terms without prior notice.
All disputes or claims related to deliveries will be handled in accordance with our company’s policies and procedures.