Terms of service
Terms of Service
Welcome to Cureline Healthcare. These Terms of Service govern your access to and use of the Cureline Healthcare website, online store, products, services, showrooms, delivery services, and customer support.
By accessing our website, placing an order, contacting our team, or purchasing from Cureline Healthcare, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. Company Information
Cureline Healthcare is operated by CURELINE S.A.L, a healthcare and medical equipment supplier in Lebanon.
Cureline Healthcare offers medical equipment, mobility products, orthopedic supports, respiratory devices, medical beds, pillows, cushions, medical disposables, incontinence products, urological products, wellness products, and home care supplies.
2. Use of Our Website
By using our website, you agree to:
- provide accurate and complete information when placing an order
- use the website only for lawful purposes
- not misuse, damage, interfere with, or attempt to access restricted parts of the website
- not copy, reproduce, or exploit website content without written permission from Cureline Healthcare
- not submit false, misleading, harmful, or fraudulent information
Cureline Healthcare reserves the right to refuse service, cancel orders, restrict access, or take appropriate action if we believe a customer is misusing the website or violating these terms.
3. Product Information
Cureline Healthcare works to provide accurate product information, images, descriptions, prices, specifications, sizes, availability, and usage guidance.
However, product information may occasionally contain errors, omissions, outdated details, or differences due to supplier updates, model changes, packaging changes, or stock variations.
Cureline Healthcare reserves the right to update, correct, change, or remove product information at any time without prior notice.
Product images are for illustration and product identification. Packaging, accessories, color, design, or specifications may vary depending on supplier, batch, model, or availability.
4. Medical Information Disclaimer
Cureline Healthcare provides medical equipment and home care supplies, but we do not replace medical consultation, diagnosis, treatment, emergency care, or professional medical advice.
Product descriptions, website content, staff guidance, and customer support are provided to help customers understand product options. They should not be considered medical advice.
Customers should consult a doctor, pharmacist, physiotherapist, nurse, respiratory therapist, or qualified healthcare professional when choosing products related to medical conditions, recovery, respiratory therapy, pressure care, orthopedic support, or patient care.
For medical emergencies, contact emergency medical services or a healthcare professional immediately.
5. Orders and Order Acceptance
Placing an order on our website does not automatically mean that the order is accepted.
After an order is placed, Cureline Healthcare may contact the customer by phone or WhatsApp during working hours to confirm:
- product availability
- product suitability when needed
- delivery address
- payment method
- estimated delivery time
- installation or setup details when applicable
Cureline Healthcare may cancel, delay, or modify an order if:
- the product is out of stock
- the customer cannot be reached
- the address is incomplete or incorrect
- payment cannot be confirmed
- the product is listed with an incorrect price or description
- there is suspected fraud or misuse
- delivery cannot be completed under reasonable conditions
If a product becomes unavailable after an order is placed, Cureline Healthcare may offer a replacement product, alternative recommendation, waiting option, or refund if payment was already made.
6. Prices and Availability
Prices are listed in U.S. dollars unless otherwise stated.
Prices, promotions, offers, discounts, and availability may change without prior notice.
Cureline Healthcare reserves the right to correct pricing errors or cancel orders affected by incorrect prices, technical errors, supplier changes, or website mistakes.
All products are subject to stock availability.
7. Payment Methods
Cureline Healthcare may accept the following payment methods:
- cash on delivery
- card on delivery
- online card payment
- payment in showroom
When customers pay by card or online payment, payment information may be processed by payment providers, banking partners, Shopify, or secure payment processors. Cureline Healthcare does not intentionally store full card numbers or full payment card security details on its own systems.
Payment approval, currency conversion, banking fees, card restrictions, and payment verification may depend on the customer’s bank or payment provider.
8. Delivery and Shipping
Cureline Healthcare delivers across Lebanon.
Delivery times, fees, delivery partners, large product handling, order confirmation, installation, and related conditions are explained in our Shipping Policy.
Orders may be delivered by Cureline Healthcare’s team or by trusted third-party delivery partners depending on location, product size, and order type.
Large or sensitive products such as medical beds, recliners, oxygen concentrators, wheelchairs, and mattresses are usually handled by Cureline Healthcare’s team whenever possible.
Customers must provide accurate delivery information and be available during the agreed delivery time.
If the customer does not answer the phone or WhatsApp, delivery may be delayed and rescheduled after confirmation.
9. Buy It If Satisfied
Cureline Healthcare offers a customer-friendly Buy It If Satisfied approach.
When the product arrives, the customer may check the product before accepting the order. If the product does not match the customer’s need, expectation, or intended use, the customer may decline the order at delivery free of charge, as long as the product has not been used, damaged, or accepted.
Once the product is accepted, the Return & Refund Policy applies.
10. Installation and Setup
Cureline Healthcare may provide free installation or setup support for selected products, including:
- medical beds
- recliners
- CPAP machines
- BiPAP machines
- oxygen concentrators
Medical beds are assembled inside the customer’s home when delivered by Cureline Healthcare’s team.
Installation or setup availability may depend on product type, delivery location, building access, customer availability, and delivery schedule.
11. Returns, Exchanges, and Refunds
Returns, exchanges, refunds, return period, return conditions, non-returnable products, return fees, damaged products, wrong products, and defective products are handled according to our Return & Refund Policy.
Because many Cureline Healthcare products are medical, personal-use, disposable, sterile, or hygiene-sensitive, some products cannot be returned after delivery acceptance, especially if opened, used, or handled.
Customers must check products at delivery whenever possible. If a product arrives damaged, defective, wrong, incomplete, or different from what was ordered, the customer must inform Cureline Healthcare immediately at delivery and send photos or videos by WhatsApp when requested.
12. Warranty and After-Sales Support
Some products sold by Cureline Healthcare may include warranty coverage depending on the product, brand, supplier, and warranty period shown on the product page or invoice.
Warranty cases are handled separately from standard returns and may require inspection by Cureline Healthcare, the supplier, brand, authorized service center, or concerned technical team.
Warranty coverage, exclusions, pickup, inspection, repair, replacement, and after-sales support are explained in our Warranty & After-Sales Support policy.
Warranty does not cover misuse, accidental damage, water damage, unauthorized repair, wrong electrical use, normal wear and tear, or damage caused by use outside normal conditions.
13. Privacy and Customer Information
Your use of our website and services is subject to our Privacy Policy.
Cureline Healthcare may collect and process customer information for order processing, delivery, payment, customer support, warranty, returns, refunds, analytics, website operation, and legal or business requirements.
Cureline Healthcare does not sell customer personal information.
However, limited necessary information may be shared with trusted service providers such as Shopify, payment processors, banking partners, delivery companies, IT providers, analytics tools, accountants, legal advisors, or authorities when required by law.
14. Website Platform and Third-Party Services
Cureline Healthcare’s website is powered by Shopify. The website may also use third-party tools or services for checkout, payment processing, analytics, marketing measurement, security, delivery, customer communication, or website performance.
These third-party services may have their own terms, privacy policies, security practices, and processing rules.
Cureline Healthcare is not responsible for the independent actions, policies, or services of third-party platforms or providers beyond our reasonable control.
15. Intellectual Property
All website content, text, product descriptions, images, graphics, logos, design elements, page layouts, brand names, trademarks, and other materials are owned by or licensed to Cureline Healthcare unless otherwise stated.
Cureline Healthcare private brands include Mobline, Ortholine, and Comfyline.
Customers and website visitors may not copy, reproduce, modify, distribute, upload, publish, sell, or exploit any Cureline Healthcare content, trademarks, logos, images, or materials without prior written approval.
16. Customer Communication
By placing an order, contacting Cureline Healthcare, or submitting a request, the customer agrees that Cureline Healthcare may contact them by phone, WhatsApp, SMS, email, or similar communication methods for:
- order confirmation
- delivery updates
- payment follow-up
- product advice
- warranty support
- return or refund cases
- customer service
- quotation requests
- product availability
Customers may request to stop receiving promotional communication, but Cureline Healthcare may still contact them for order, delivery, payment, warranty, return, refund, or service-related matters.
17. Limitation of Liability
Cureline Healthcare works to provide reliable products, accurate information, and good customer service. However, Cureline Healthcare is not responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, delivery services, or customer support.
To the maximum extent permitted by applicable law, Cureline Healthcare’s liability for any claim related to a product or order shall not exceed the amount paid by the customer for that specific product or order.
Nothing in these terms limits rights that cannot be limited under applicable law.
18. Force Majeure and Unforeseen Events
Cureline Healthcare is not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:
- road closures
- strikes
- weather conditions
- supplier delays
- customs delays
- internet or platform outages
- payment provider issues
- transportation disruptions
- public emergencies
- security situations
- government actions
- force majeure events
In such cases, Cureline Healthcare will try to communicate with customers and find reasonable solutions when possible.
19. Changes to These Terms
Cureline Healthcare may update or modify these Terms of Service from time to time to reflect changes in our business, website, products, policies, payment methods, delivery services, legal requirements, or operational needs.
Updates will be posted on this page. Continued use of our website or services after updates means that the customer accepts the revised Terms of Service.
20. Governing Law
These Terms of Service are governed by the applicable laws of Lebanon, unless otherwise required by mandatory consumer protection laws or other applicable regulations.
Any dispute related to the use of our website, products, services, orders, delivery, returns, refunds, or warranties will be handled according to applicable Lebanese law and competent Lebanese courts, unless another mandatory legal rule applies.
21. Contact Information
For questions about these Terms of Service, orders, delivery, returns, refunds, warranty, or product support, contact Cureline Healthcare:
Phone: +961 1 422 922
WhatsApp: +961 70 696 976
Email: sales@curelinehealthcare.com