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Refund policy
Return & Refund Policy
Eligibility for Returns
- Most items are eligible for return within 3 days of delivery, except for:
- Toilet chair commodes
- Bath safety products
- Opened disposable items
- These exceptions are due to hygiene and sterilization standards, ensuring product integrity and customer safety.
Initiating a Return
- To request a return, please contact our customer service team at +961 (01) 47 33 90 within 3 days of delivery.
- Our team offers two return options:
-
Pickup Service: We can schedule a pickup from your location within 1 working day.
-
Drop-Off Option: We can provide a shipping label for you to deposit the item at an Aramex office.
-
Return Shipping Fee: A flat fee of $5 will be applied to all returns.
Refund Process
- Once we receive the returned item, our quality assurance team will inspect it to ensure it meets return criteria.
- Refunds will be processed within 3 working days after the item is inspected.
- Refunds will be issued via the original payment method unless otherwise specified.
Damaged or Defective Items
- If your order arrives damaged or defective, please contact us immediately at +961 (01) 47 33 90.
- Our team will assess the issue and determine if it occurred during warehousing or shipping.
- If confirmed, a replacement will be shipped to you at no additional cost within 2 working days.
- We prioritize customer satisfaction and aim for a swift resolution.
Time Limit for Returns
- Returns requested beyond 3 days from the date of delivery will not be accepted.
- Customers are encouraged to inspect their orders upon delivery and report any issues promptly.
Additional Information
- Our return policy follows international business standards, ensuring fairness and transparency.
- If you have any questions regarding returns or exchanges, feel free to reach out to our customer service team.
- At CURELINE S.A.L, we are committed to providing high-quality products and exceptional service. Your trust and satisfaction are our top priorities.
