Refund policy
Return & Refund Policy
At Cureline Healthcare, we want customers to feel confident when ordering medical equipment, mobility products, orthopedic supports, respiratory devices, pillows, cushions, disposables, and home care supplies in Lebanon.
Because many of our products are medical, personal-use, hygiene-sensitive, or patient-care related, returns are handled carefully to protect customer safety and product quality.
Buy It If Satisfied
Cureline Healthcare offers a customer-friendly Buy It If Satisfied approach.
When the product arrives, the customer may check the product before accepting the order. If the product does not match the customer’s need, expectation, or intended use, the customer may decline the order at delivery free of charge, as long as the product has not been used, damaged, or accepted.
Once the product is accepted, the return conditions below apply.
Return Period
Products may be returned within 2 days of delivery only if they are eligible for return and meet all return conditions.
Return requests made after the 2-day return period may not be accepted.
Return Conditions
To be eligible for return, the product must be:
- unused
- in original packaging
- complete with all accessories, parts, manuals, and documents
- not damaged
- in the same condition as received
- eligible for return
- within the 2-day return period
Cureline Healthcare may refuse a return if the product is used, opened when hygiene-sensitive, damaged, incomplete, missing packaging, or not eligible for return.
Non-Returnable Products
For hygiene and safety reasons, some products cannot be returned after delivery acceptance, especially if opened, used, or handled.
Non-returnable products include, but are not limited to:
- adult diapers
- underpads
- catheters
- urine bags
- bed pans
- urinals
- commode and toilet products
- sterile products
- gloves
- syringes
- needles
- wound care products
- masks
- personal-use pillows and cushions after opening
- any hygiene-sensitive medical, disposable, or personal-care product
If any of these products arrive damaged, defective, wrong, or not suitable to be received, the customer must inform Cureline Healthcare immediately at delivery.
Damaged, Wrong, or Defective Products at Delivery
Customers should check their order at delivery whenever possible.
If a product arrives damaged, defective, wrong, incomplete, or different from what was ordered, the customer must inform Cureline Healthcare immediately at delivery.
Cureline Healthcare may request photos or videos by WhatsApp to review the case.
If the issue is confirmed, Cureline Healthcare may offer:
- product replacement
- correction of the order
- alternative product
- refund when applicable
Return fees do not apply when the return is due to a Cureline Healthcare error, wrong product, or defective product confirmed at delivery.
Return Fees
For customer-change-of-mind returns:
Beirut and nearby areas: Free return pickup
Outside Beirut and nearby areas: $5 return fee
The return fee applies only when the customer changes their mind after accepting an eligible product.
The return fee does not apply if the return is due to a Cureline Healthcare error, wrong product, or defective product confirmed at delivery.
Refunds
Refunds are processed after Cureline Healthcare receives and checks the returned product.
If the return is approved, the refund may be processed through the original payment method when possible, or through another agreed method depending on the payment type and situation.
Refund timing may depend on the payment provider, bank, or payment method used.
Cureline Healthcare may refuse or reduce a refund if the returned product is used, damaged, incomplete, missing packaging, missing accessories, or not in its original condition.
Exchanges
When possible, Cureline Healthcare may offer an exchange or replacement instead of a refund.
Exchanges depend on product availability, product condition, eligibility, and customer approval.
If the requested replacement product is unavailable, Cureline Healthcare may offer an alternative product or refund when applicable.
Warranty Cases
Warranty cases are handled separately from standard returns.
Products covered by warranty are subject to Cureline Healthcare’s warranty process, product inspection, supplier or brand conditions, and the warranty period shown on the product page or invoice.
For warranty details, please visit our Warranty & After-Sales Support page.
How to Request a Return
To request a return, contact Cureline Healthcare within the allowed return period and provide:
- order details or invoice
- customer name and phone number
- product name
- reason for return
- photos or videos if requested
Phone: +961 1 422 922
WhatsApp: +961 70 696 976
Email: sales@curelinehealthcare.com